Help
This page covers your account, payments, access, and how we handle your messages. Questions about your Personal Study or your practice belong with your Success Architect. Reach him through Messages.
Contact us
info@ableframework.comA person reads every message. We answer within two business days.
Include these three things and we can usually resolve it in one reply:
- the email address you signed up with
- what you were trying to do
- what you saw instead
How your messages are handled
Every message you send to A.B.L.E., by email, direct message, or on the platform, is read and answered by a person. Nothing here is automated, and there is no automated crisis counseling.
Your messages are not watched around the clock. A message sent at night or on a weekend is read on the next business day.
A.B.L.E. is not an emergency, crisis, or suicide prevention service. If you need help right now, use the emergency or crisis service for where you are. In the United States, call or text 988, or call 911 in an emergency. In Canada, call or text 988, or call 911 if your safety is at risk. In the UK, call Samaritans free on 116 123, any time, or 999 in an emergency. Anywhere else, contact your local emergency service.
I paid and I can't sign in
- Go to the sign-in page and choose "Forgot password." A reset link goes to your email within a few minutes. Check your spam folder if it hasn't arrived.
- Make sure you're signing in with the same email you used when you paid. Your receipt shows which one that is.
- Still locked out? Write to us. Include the email on your receipt and we'll get you in.
Payments and receipts
Your receipt arrives by email within a few minutes of payment, from Stripe on our behalf. It confirms your tier and the email tied to your account.
To update your card or review a charge, write to us and we'll send you a secure link. We never ask for card numbers by email, and you should never send them.
Cancel or change your membership
Write to us from the email on your account and tell us what you want changed. A cancellation takes effect at the end of the month you've paid for, and you keep your access until then. Your own words stay yours. Your agreement also carries the Brother's Promise, which is yours alone to invoke, on the terms in the Refund and Cancellation Policy.
I can't get into my community
Your community opens after your agreement and payment are complete. An invitation arrives by email, and it goes to the same address you signed up with.
A page won't load or something looks broken
- Refresh the page once.
- Try a different browser, or your phone if you're on a computer.
- If it's still broken, write to us with the page you were on and what you saw. A photo of your screen helps.
Didn't find your answer? Write to info@ableframework.com and a person will respond within two business days.