Help
This page covers your account, payments, and access. Questions about your Personal Study or your practice belong with your Success Architect. Reach him through Messages.
Contact us
info@ableframework.comWe answer within two business days.
Include these three things and we can usually resolve it in one reply:
- the email address you signed up with
- what you were trying to do
- what you saw instead
I paid and I can't sign in
- Go to the sign-in page and choose "Forgot password." A reset link goes to your email within a few minutes. Check your spam folder if it hasn't arrived.
- Make sure you're signing in with the same email you used when you paid. Your receipt shows which one that is.
- Still locked out? Write to us. Include the email on your receipt and we'll get you in.
Payments and receipts
Your receipt arrives by email within a few minutes of payment, from Stripe on our behalf. It confirms your tier and the email tied to your account.
To update your card or review a charge, write to us and we'll send you a secure link. We never ask for card numbers by email, and you should never send them.
I can't get into my community
Your community opens after your agreement and payment are complete. An invitation arrives by email, and it goes to the same address you signed up with.
A page won't load or something looks broken
- Refresh the page once.
- Try a different browser, or your phone if you're on a computer.
- If it's still broken, write to us with the page you were on and what you saw. A photo of your screen helps.
Didn't find your answer? Write to info@ableframework.com and a person will respond within two business days.